OVERVIEW

Knowing, understanding and managing our stakeholders in our everyday working lives are all essential components and ingredients of personal and business success. So often we encounter issues to do with the identification, and management of people in work tasks, projects, in teams, internal and external to the organisation. As with many of our programmes at Investors in Learning, the Engage Programme has developed as a result of customer demand. Working with business managers across Europe, we increasingly realised the positive impact of the conscious application of a tried and tested process, to people’s behaviours and communication styles. As people learned about the psychology of Self and others combined with a bespoke Stakeholder Management process, people increasingly reported feeling more effective in their communication and results with key people in their lives.

Too often we plan work tasks whilst we neglect a key ingredient. Without due consideration of people involved, we are neglecting some key factors that can impact on the outcome. Through careful and planned consideration of the stakeholders involved we can become far more able to manage risk, pro-actively deal with issues that may evolve as a result of potential blockers in the process. With any work task we need to have social support in order to implement and effectively deliver; there will be some people we can rely on as supporters, there may be blockers and then there will be those that are neutral in their stance towards the whole project. Through the identification of the varying levels of support by stakeholders as well as being able to map the relationships, we can become better at risk managing the people element of the business.

This programme is also available as an ILM accredited programme.

Key Programme Content:

• Understanding Self & Others
• Your role & Your qualities. Qualities to be an outstanding Manager
• Stakeholder Management Tools, Process & Implementation
• Effective Stakeholder Communication & Project Management Fundamentals
• Application of Learning & Making the Learning last

This programme will support you to understand and apply:

• Stakeholder Engagement/ Management in projects, programmes and in everyday working life
• Effective communication and Interpersonal skills in varying contexts
• Effective planning within any business projects and programmes to ensure that all areas of the work include the stakeholder management and the key importance of pro-active planning of the people in the task or activity.
• Effective Stakeholder Mapping
• Understand some key personality theories as well as be able to apply these to develop effective communication approaches and techniques.
• Apply and adapt appropriate communication styles and techniques to individuals in differing environments and for different needs.
• Understand and apply effective Conflict resolution and negotiation skills
• Through the use of self-assessment and coaching, develop and apply Reflective and reflexive practice to continually improve skills, qualities and behaviours and to maximise effectiveness within own role

Additional online support:

• Investors in Learning online platform called Engage, which is a Stakeholder Management online platform that allows you to walk through the process and use the system to apply the process to real projects and scenarios. This also allows for the uploading of real projects and the stakeholders in your project as well as file sharing and project communications
• In addition to this we also have developed an e-learning module, which can complement this programme or be used as a stand-alone