Photo Credit: Mical
DRIVING SUCCESS
leadershipCONTINUOUS LEARNING CULTURE
HUMAN ELEMENTS
identity
process
impact
SUSTAINABILITY
Becoming a Lessons Learned Practitioner
Planning for Long Term Success
(This is an ILM accredited programme; optional ILM accreditation is available)
Key Topics and Benefits:
- Assess and measure current approach to facilitating Lessons Learned
- Understand the qualities and traits required to become an effective and Agile Lessons Learned Practitioner
- Develop Facilitation skills to lead Lessons Learned activities
- Use tried and tested Agile methodologies
- Use recognised Problem Solving tools
- Improve Decision Making and creative thinking skills
- Develop a Continuous Learning culture
- Lessons Learned Practitioner implementation strategy
Photo Credit: Mical
Becoming a Lessons Learned Practitioner
Planning for Long Term Success
(This is an ILM accredited programme; optional ILM accreditation is available)
DRIVING SUCCESS
leadershipCONTINUOUS LEARNING CULTURE
HUMAN ELEMENTS
identity
process
impact
SUSTAINABILITY
Key Topics and Benefits:
- Assess and measure current approach to facilitating Lessons Learned
- Understand the qualities and traits required to become an effective and Agile Lessons Learned Practitioner
- Develop Facilitation skills to lead Lessons Learned activities
- Use tried and tested Agile methodologies
- Use recognised Problem Solving tools
- Improve Decision Making and creative thinking skills
- Develop a Continuous Learning culture
- Lessons Learned Practitioner implementation strategy
Let's Talk
To learn more about how Investors in Learning can help assess your needs and create a plan for action, simply get in touch today
About the Programme
-- The Beatles
OVERVIEW
The wisdom of learning from failure is incontrovertible. Yet organisations that do it well are extraordinarily rare.
In these changing, fast paced times, learning our lessons is more important than it has ever been before. Can we really afford the time to repeat our mistakes again and again? The truth is that if we do not learn our lessons we will be left behind. We need to consciously and mindfully develop the skills, qualities and processes and culture that allow Lessons to be identified and learned.
"We've GOT to stop constantly re-inventing the wheel here!" or “If we do what we always do, we will get what we have always got” Agreed?
Why? First of all, we too rarely look at Lessons Learned in terms of how and through whom, value will be produced. Secondly, all too often the lack of value-creation by Lessons is because the regular actions and habits that create or leverage learning are not encouraged by the culture in which we work, the behaviours we regularly see around us and are usually not in any job description–in fact, in many settings it is actively discouraged by existing structures and norms, however unintentionally.
Too many Lessons Learned efforts engage people in producing what are essentially recommendations for (often unspecified) others. Learning is a dynamic and fast paced complicated process. The only way in which we will successfully create a Lessons Learned culture, is through a deliberate and planned approach, with explicit intentions. We cannot leave the Lessons Learned processes to chance. We need to prioritise and place a sense of urgency on true honest learning and upon identifying the root causes, and consistently applying the necessary corrective actions to ensure that we do not repeat avoidable, expensive, sometimes life and death mistakes, again and again. On the other side of the same coin, we also need to ensure that we learn from our successes so that we are clear about what we need to repeat as best practice.
In order to truly address the Lessons Learned challenge and create the environment in which this is possible, we need the values and behaviours to ensure that people feel safe to be open and honest and to contribute for the benefit of the greater good, the business improvement, the individuals affected, or often a life or death scenario or incident. If we are to succeed in changing ingrained habits of defensiveness or fear and encourage humans to be openly involved in Lessons Learned processes, we need to be aware of the human psychology that is impacting on our behaviours. Without the right values and culture, we cannot create the learning environment in which true, successful and continual Lessons Learned can prosper and lead our behaviours.
Therefore, we need skilled people to drive the lessons and hear people’s stories, challenges, issues and successes. We need people to capture these stories and to take responsibility to process the learning and the lessons so that the learning is understood and shared and the new corrective and successful behaviours are known, practised and believed in.
Key outcomes of the Programme
- This programme focuses on the traits and the qualities required to become an effective and Agile Lessons Learned Practitioner in order to create a positive learning environment and culture within the organisation
- Learn how to create a positive and non- threatening learning environment where Lessons Learned conversations can lead to positive application of the corrective actions without defensiveness or fear.
- The use of a specifically designed Lessons Learned Psychometric Tool is an optional addition to support individual and team development.
- Introduce the topics “What is Learning/How do we Learn and factors that influence Learning.
- To develop Facilitation skills to be able to lead Lessons Learned activities
- To Understand the role of a) Thinking skills tools, b) Problem Solving, c) Decision Making d) Creative Thinking within the Lessons Learned process.
- To support the development of a Healthy Learning Culture within the organisation.
Download Lessons Learned (Suite of Programmes) Leaflet
DownloadWant to know even more?
- Understand and communicate the business benefits of the Lessons Learned process
- Understand the Lessons Learned Mindset and Culture as essential ingredients in developing and maintaining Lessons Learned processes in any context
- To understand the roles and responsibilities and purpose of the facilitator in leading Lessons Learned activities
- To assess own skills and behaviours as a Lessons Learned Practitioner and commit to ongoing self-development and self-evaluation
- To understand and apply key Lessons Learned techniques and to be able to choose the appropriate technique in the right situation
- Lead and facilitate a Learning Conversation to achieve effective outcomes
- To develop an effective Learning Environment in order to stimulate open thinking, sharing, and learning to their issues, challenges and successes
- To effectively capture and record the Lessons Learned in order to ensure that this can become a knowledge base for the future for others
- To be able to effectively involve stakeholders, colleagues and team members in the Lessons Learned process.
- To develop facilitation and thinking skills to be able to lead Lessons Learned activities and be able to guide a group of people towards exploring the Lessons Learned from any given situation
- To identify opportunities when Lessons Learned can be applied to people’s roles and responsibilities in order to increase the learning and application of learning so that successes and errors are recognized, understood and acted upon.
- To ensure that through creating understanding of root causes of errors and successes, similar future errors are minimized and successes are repeated as far as possible
- To enable learners to establish greater clarity of Antecedent, Behaviour and Consequence (A,B,C) in order to ensure that all are learning to become more consciously aware of the factors that are affecting peoples behaviours in any given situation
- To be able to understand evaluation techniques/ strategies so that these can be applied to lessons Learned processes
About the Programme
-- The Beatles
OVERVIEW
The wisdom of learning from failure is incontrovertible. Yet organisations that do it well are extraordinarily rare.
In these changing, fast paced times, learning our lessons is more important than it has ever been before. Can we really afford the time to repeat our mistakes again and again? The truth is that if we do not learn our lessons we will be left behind. We need to consciously and mindfully develop the skills, qualities and processes and culture that allow Lessons to be identified and learned.
"We've GOT to stop constantly re-inventing the wheel here!" or “If we do what we always do, we will get what we have always got” Agreed?
Why? First of all, we too rarely look at Lessons Learned in terms of how and through whom, value will be produced. Secondly, all too often the lack of value-creation by Lessons is because the regular actions and habits that create or leverage learning are not encouraged by the culture in which we work, the behaviours we regularly see around us and are usually not in any job description–in fact, in many settings it is actively discouraged by existing structures and norms, however unintentionally.
Too many Lessons Learned efforts engage people in producing what are essentially recommendations for (often unspecified) others. Learning is a dynamic and fast paced complicated process. The only way in which we will successfully create a Lessons Learned culture, is through a deliberate and planned approach, with explicit intentions. We cannot leave the Lessons Learned processes to chance. We need to prioritise and place a sense of urgency on true honest learning and upon identifying the root causes, and consistently applying the necessary corrective actions to ensure that we do not repeat avoidable, expensive, sometimes life and death mistakes, again and again. On the other side of the same coin, we also need to ensure that we learn from our successes so that we are clear about what we need to repeat as best practice.
In order to truly address the Lessons Learned challenge and create the environment in which this is possible, we need the values and behaviours to ensure that people feel safe to be open and honest and to contribute for the benefit of the greater good, the business improvement, the individuals affected, or often a life or death scenario or incident. If we are to succeed in changing ingrained habits of defensiveness or fear and encourage humans to be openly involved in Lessons Learned processes, we need to be aware of the human psychology that is impacting on our behaviours. Without the right values and culture, we cannot create the learning environment in which true, successful and continual Lessons Learned can prosper and lead our behaviours.
Therefore, we need skilled people to drive the lessons and hear people’s stories, challenges, issues and successes. We need people to capture these stories and to take responsibility to process the learning and the lessons so that the learning is understood and shared and the new corrective and successful behaviours are known, practised and believed in.
Key outcomes of the Programme
- This programme focuses on the traits and the qualities required to become an effective and Agile Lessons Learned Practitioner in order to create a positive learning environment and culture within the organisation
- Learn how to create a positive and non- threatening learning environment where Lessons Learned conversations can lead to positive application of the corrective actions without defensiveness or fear.
- The use of a specifically designed Lessons Learned Psychometric Tool is an optional addition to support individual and team development.
- Introduce the topics “What is Learning/How do we Learn and factors that influence Learning.
- To develop Facilitation skills to be able to lead Lessons Learned activities
- To Understand the role of a) Thinking skills tools, b) Problem Solving, c) Decision Making d) Creative Thinking within the Lessons Learned process.
- To support the development of a Healthy Learning Culture within the organisation.
Download Lessons Learned (Suite of Programmes) Leaflet
DownloadWant to know even more?
- Understand and communicate the business benefits of the Lessons Learned process
- Understand the Lessons Learned Mindset and Culture as essential ingredients in developing and maintaining Lessons Learned processes in any context
- To understand the roles and responsibilities and purpose of the facilitator in leading Lessons Learned activities
- To assess own skills and behaviours as a Lessons Learned Practitioner and commit to ongoing self-development and self-evaluation
- To understand and apply key Lessons Learned techniques and to be able to choose the appropriate technique in the right situation
- Lead and facilitate a Learning Conversation to achieve effective outcomes
- To develop an effective Learning Environment in order to stimulate open thinking, sharing, and learning to their issues, challenges and successes
- To effectively capture and record the Lessons Learned in order to ensure that this can become a knowledge base for the future for others
- To be able to effectively involve stakeholders, colleagues and team members in the Lessons Learned process.
- To develop facilitation and thinking skills to be able to lead Lessons Learned activities and be able to guide a group of people towards exploring the Lessons Learned from any given situation
- To identify opportunities when Lessons Learned can be applied to people’s roles and responsibilities in order to increase the learning and application of learning so that successes and errors are recognized, understood and acted upon.
- To ensure that through creating understanding of root causes of errors and successes, similar future errors are minimized and successes are repeated as far as possible
- To enable learners to establish greater clarity of Antecedent, Behaviour and Consequence (A,B,C) in order to ensure that all are learning to become more consciously aware of the factors that are affecting peoples behaviours in any given situation
- To be able to understand evaluation techniques/ strategies so that these can be applied to lessons Learned processes
Becoming a Lessons Learned Practitioner
For Individuals, Teams and Organisations
This programme will enable you to facilitate the Lessons Learned process within your organisation and to help others understand the importance and benefits of Lessons Learned.
You will develop the skills of effective facilitation and learn how to use a range of tried and tested techniques to analyse problems and issues. You will be the skilled person who knows how to create an engaging Learning Environment and how to encourage the participants to feel safe to openly share their stories, challenges, issues and successes. Without these stories we have no lessons. Therefore, the role of being a good listener and hearing , extracting and recording these lessons, will support the development of a learning culture within the organisation.
By learning to review and reflect on your learning, you will become a more conscious and self- aware learner. This will support your self- development and awareness of your needs. It will ensure that you develop learning habits to ensure that you do not go through the same vicious cycles of life and that you make the most of learning from your experiences, so that you move to new levels of understanding rather than repeating the same mistakes again and again. By having strategies that support you to review and assess your learning, you will be able to develop habits that will help you throughout your life. You will be able to focus on your choices consciously and with intent to see things that you did not see before.
Does your team benefit from Lessons Learned? Does it learn from previous quality issues? A vast amount of learning takes place every day in every business setting, yet the learning is often not acted upon to either maintain the success or identify areas to improve. Sharing Lessons Learned improves quality and operational excellence. Having Lessons Learned Practitioners within the team will enable the sharing of information and ideas across the organisation to create a true learning environment and culture.
We can work with your team and train them in the skills necessary so you can develop your own Lessons Learned capacity. This will help you to harness the lessons from the team and ensure that learning is captured and used for the future success and benefit of the business.
Establishing Lessons Learned Practitioners throughout the organisation is a fundamental ingredient in helping to create a learning environment where employees at all levels engage with the Lessons Learned process. When used well, Lessons Learned can contribute to the overall success of the business by re-using and building on approaches that have worked well and avoiding the repetition of previous mistakes. Lessons Learned can also represent valuable intellectual property, deepen the relationship between suppliers and customers, and generally provide a competitive advantage. A disciplined approach to Lessons Learned can make an important difference to cost, quality and time for any size of organisation.
Lessons Learned Management Online Platform
The Lessons Learned online management platform plays an integral and important role in the resources needed to develop a Continuous Learning Culture. We will discuss and decide with you in advance whether you wish to use this, however we highly recommend including this as part of your processes and strategy.
When applying Lessons Learned processes, we need to ensure that data/ information and the learning is captured and that the Lessons Learned are available to others. Otherwise we are not creating efficiencies with our knowledge management. This is why we recommend to use this Lessons Learned management online platform as an integral part of this programme. Practitioners learn to use this platform so that they can take responsibility for storing the lessons learned as a result of their Lessons Learned meetings and experiences, and ensuring that they are incorporating this as part of the knowledge management across the business.
Here are some key steps involved in the process of capturing and disseminating Lessons Learned:
- Sharing stories
- Analysing the stories and creating data and new understanding
- Extracting the key learning points
- Recording the learning
- Sharing and disseminating the learning across the team or organisation
- Making the data and learning available for others to use so we maximise the efficiency of the knowledge management
So, we can see how central the recording process is to the whole process. Our online platform ensures that there is an online secure and confidential space where information can be recorded, stored and retrieved. This therefore allows all people to be sure that their lessons will not get lost and that the learning accumulates over time to create an ever-increasing foundation and knowledge base for the organisation. It ensures that the information and learning from the mistakes and successes are stored to ensure that learning is applied in the future, and people do not have to go through the same mistakes and learning again and again.
The three Lessons Learned Programmes
When we are planning a Lessons Learned Culture Change project then we will use this programme to support part of the process. There are two further programmes, which have been developed to create a Lessons Learned Culture. This programme is the role of the Lessons Learned Practitioner, designed to create skilled facilitators and practitioners.
As part of a wider culture change project, becoming a Lessons Learned Practitioner is the second step of the process. Please note that this programme can also be taken as a stand-alone.
Here are the three steps so you can see the wider context:
Step 1 -The first step is to have a foundational programme which introduces the whole concept and culture of Lessons Learned. This is for all people so that the necessary foundation and awareness raising is established.
Step 2 -To train Lessons Learned Practitioners who have the skills in facilitating meetings and workshops and to create the Learning environment necessary to hear people’s stories, issues, challenges and successes
Step 3-Here we train Lessons Learned Ambassadors in order to have people who have the role and responsibility to encourage the Lessons Learned culture and to be the agent for change that stimulates open and honest conversation.
For more information, please see the programme Embedding Lessons Learned – Creating a Lessons Learned Culture - the Lessons Learned Suite of Programmes
Please ensure you read about our unique tailored approach in order to understand that we will always tailor our programmes with the prime aim to address your challenges and meet your needs.
We will implement your programme ensuring minimum disruption to your other priorities and activities
Please contact us for more information so we can explore your challenges and desired results. Please do not hesitate to contact us with any questions, ideas, anything at all.
We Love to explore, and we Love to help ☺
Becoming a Lessons Learned Practitioner
For Individuals, Teams and Organisations
This programme will enable you to facilitate the Lessons Learned process within your organisation and to help others understand the importance and benefits of Lessons Learned.
You will develop the skills of effective facilitation and learn how to use a range of tried and tested techniques to analyse problems and issues. You will be the skilled person who knows how to create an engaging Learning Environment and how to encourage the participants to feel safe to openly share their stories, challenges, issues and successes. Without these stories we have no lessons. Therefore, the role of being a good listener and hearing , extracting and recording these lessons, will support the development of a learning culture within the organisation.
By learning to review and reflect on your learning, you will become a more conscious and self- aware learner. This will support your self- development and awareness of your needs. It will ensure that you develop learning habits to ensure that you do not go through the same vicious cycles of life and that you make the most of learning from your experiences, so that you move to new levels of understanding rather than repeating the same mistakes again and again. By having strategies that support you to review and assess your learning, you will be able to develop habits that will help you throughout your life. You will be able to focus on your choices consciously and with intent to see things that you did not see before.
Does your team benefit from Lessons Learned? Does it learn from previous quality issues? A vast amount of learning takes place every day in every business setting, yet the learning is often not acted upon to either maintain the success or identify areas to improve. Sharing Lessons Learned improves quality and operational excellence. Having Lessons Learned Practitioners within the team will enable the sharing of information and ideas across the organisation to create a true learning environment and culture.
We can work with your team and train them in the skills necessary so you can develop your own Lessons Learned capacity. This will help you to harness the lessons from the team and ensure that learning is captured and used for the future success and benefit of the business.
Establishing Lessons Learned Practitioners throughout the organisation is a fundamental ingredient in helping to create a learning environment where employees at all levels engage with the Lessons Learned process. When used well, Lessons Learned can contribute to the overall success of the business by re-using and building on approaches that have worked well and avoiding the repetition of previous mistakes. Lessons Learned can also represent valuable intellectual property, deepen the relationship between suppliers and customers, and generally provide a competitive advantage. A disciplined approach to Lessons Learned can make an important difference to cost, quality and time for any size of organisation.
Lessons Learned Management Online Platform
The Lessons Learned online management platform plays an integral and important role in the resources needed to develop a Continuous Learning Culture. We will discuss and decide with you in advance whether you wish to use this, however we highly recommend including this as part of your processes and strategy.
When applying Lessons Learned processes, we need to ensure that data/ information and the learning is captured and that the Lessons Learned are available to others. Otherwise we are not creating efficiencies with our knowledge management. This is why we recommend to use this Lessons Learned management online platform as an integral part of this programme. Practitioners learn to use this platform so that they can take responsibility for storing the lessons learned as a result of their Lessons Learned meetings and experiences, and ensuring that they are incorporating this as part of the knowledge management across the business.
Here are some key steps involved in the process of capturing and disseminating Lessons Learned:
- Sharing stories
- Analysing the stories and creating data and new understanding
- Extracting the key learning points
- Recording the learning
- Sharing and disseminating the learning across the team or organisation
- Making the data and learning available for others to use so we maximise the efficiency of the knowledge management
So, we can see how central the recording process is to the whole process. Our online platform ensures that there is an online secure and confidential space where information can be recorded, stored and retrieved. This therefore allows all people to be sure that their lessons will not get lost and that the learning accumulates over time to create an ever-increasing foundation and knowledge base for the organisation. It ensures that the information and learning from the mistakes and successes are stored to ensure that learning is applied in the future, and people do not have to go through the same mistakes and learning again and again.
The three Lessons Learned Programmes
When we are planning a Lessons Learned Culture Change project then we will use this programme to support part of the process. There are two further programmes, which have been developed to create a Lessons Learned Culture. This programme is the role of the Lessons Learned Practitioner, designed to create skilled facilitators and practitioners.
As part of a wider culture change project, becoming a Lessons Learned Practitioner is the second step of the process. Please note that this programme can also be taken as a stand-alone.
Here are the three steps so you can see the wider context:
Step 1 -The first step is to have a foundational programme which introduces the whole concept and culture of Lessons Learned. This is for all people so that the necessary foundation and awareness raising is established.
Step 2 -To train Lessons Learned Practitioners who have the skills in facilitating meetings and workshops and to create the Learning environment necessary to hear people’s stories, issues, challenges and successes
Step 3-Here we train Lessons Learned Ambassadors in order to have people who have the role and responsibility to encourage the Lessons Learned culture and to be the agent for change that stimulates open and honest conversation.
For more information, please see the programme Embedding Lessons Learned – Creating a Lessons Learned Culture - the Lessons Learned Suite of Programmes
Please ensure you read about our unique tailored approach in order to understand that we will always tailor our programmes with the prime aim to address your challenges and meet your needs.
We will implement your programme ensuring minimum disruption to your other priorities and activities
Please contact us for more information so we can explore your challenges and desired results. Please do not hesitate to contact us with any questions, ideas, anything at all.
We Love to explore, and we Love to help ☺